Professional Experience

Amazon Web Services (AWS)

Hilliard, Ohio, United States

Assist the Scaling team in deployment of new optical line systems.
Facilitate and oversee deployment of infrastructure as needed to assist the physical security team.
Serve as a regional point of contact for the global wireless network security team.
Serve as a local escalation point for the DCO team to guide troubleshooting network issues.

Scale the production and essential service networks with new equipment and designs to foster absorption of new data center capacity.
Deploy and configure routers, switches, and access points per pre-determined documentation.
Guide and coordinate projects involving full-time staff and external vendors to populate data centers with network racks.
Deliver instructor-led training sessions, mentoring team members and fostering skill development.

Next generation data center operations, including troubleshooting, maintenance, and infrastructure optimization.
Deliver instructor-led training sessions, mentoring team members and fostering skill development.
Demonstrated expertise in machine learning compute node troubleshooting, HPC networking, and structured cabling.
Administrative maintenance, configuration, and deployment of operationally critical equipment.
Second line operations support.
Collaborate with engineering and design teams to improve serviceability of future designs.

Conducted daily operations and maintenance of AWS data centers without direct oversight.
Facilitated team training sessions, covering topics on network troubleshooting, accelerated computing platforms, and operational best practices.

Progressively developed technical skills by restoring capacity in legacy data centers while studying to deliver at a high level. Served as "smart hands" for senior technicians and internal customers.

Columbus, Ohio, United States

Training and mentoring new staff, fostering a collaborative and productive team environment.
Delivering high volume service to internal customers with ambiguous priorities and tight deadlines.

Powell, Ohio, United States

Curating welcoming environments, addressing member needs with attentiveness, and maintaining facilities.
Leveraging creativity to personalize services, design memorable experiences, and anticipate customer preferences.

Columbus, Ohio, United States

Training and mentoring new staff, fostering a collaborative and productive team environment.
Frequently assigned to float between the busiest locations to support peak operations, streamline workflows, and address staffing needs.
Proficient in multi-tasking, problem-solving, and maintaining consistency across various kitchens under high-pressure conditions.

Completed intensive instructor-led training focused on configuring, supporting, and deploying networking technologies.

CompTIA A+: Demonstrates expertise in computer hardware, operating systems, software troubleshooting, technical support, and IT operations.
CompTIA Network+: Validates skills in networking concepts, infrastructure, network operations, troubleshooting, and network security fundamentals.
CompTIA Security+: Validates foundational cybersecurity knowledge, including threat detection and mitigation, risk management, security operations, identity and access management, cryptography, network security, and incident response.
CompTIA Information Technology Operations Specialist (CIOS)
CompTIA Secure Infrastructure Specialist (CSIS)